What is it and what is its purpose?
Scope of the complaint
Communication of the complaint
Content of the complaint
Detailed statement of the facts complained of
After identifying the person making the complaint (area, position, company, head office) and providing contact details, the name(s) of the person(s) involved must be provided, specifying their full name(s) and position(s), together with as detailed a description of the facts as possible.
In addition to the information provided, the complainant should clarify the time at which it occurred and indicate if it continues to occur at the present time.
Impact of the reported facts
Wherever possible, a quantification of the damage caused by the reported event(s), whether financial, ethical or personal, should be provided. Additional information may also be added if necessary.
Evidence of wrongdoing
In order to obtain more information and to facilitate the analysis of the facts, if possible and necessary, documentation may be provided to prove or clarify the facts reported.
The personal data you provide will be incorporated into a file under the responsibility of PROYECTOS FORMACIÓN Y SERVICIOS, S.L., with address at C/Puerto de Somport No 9, Planta Baja, Edificio Oxxeo, CP 28050, and CIF B82270240, with the purpose of managing your communication, carrying out the investigation of the reported facts, adopting the pertinent corrective measures, and if necessary, informing you of the result of the procedure.
The personal data will be treated confidentially and will not be communicated to any third party, unless it is essential for the investigation of the reported facts (such as the corresponding persons in the respective companies that are part of pfs).
The legal basis that legitimises this processing is the need to carry out a public interest mission, such as the prevention of criminal offences and the criminal liability of the legal entities that are part of pfs.
The data will be processed for the aforementioned purposes for the period necessary for their investigation in accordance with the provisions of the regulations in force.
You may at any time exercise your rights of access, rectification, deletion, opposition, limitation and portability with respect to the personal data you have provided, by sending a copy of your ID card or equivalent document by post to the address indicated, and identifying yourself as a user of the complaints channel form in www.pfsgroup.es/en/complaints-channel/.
If you consider that your right to data protection has been violated, you may lodge a complaint with the Spanish Data Protection Agency or at the official pfs complaints e-mail address: firstname.lastname@example.org