Chatbots, humanised hyper-automation

DRUID AI assistants are designed to save time and money through conversational automation while improving the user experience.

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What is a chatbot?

A chatbot allows internal or external users to access virtually any data or document within the company through a common conversational channel such as whatsapp, telegram, slack, messenger, skype, etc.

Establish a direct channel for the users of your chats (customers, suppliers and collaborators) with the systems through a text or voice chat channel that interacts with most of the core business applications, automating the attention and speeding up the response time.

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Benefits they bring:

  Answers in record time and without talking

It has a higher response rate

Projects a better service image

Improves user satisfaction and user experience

Automate tasks/queries by relying on technologies such as SQL, aPIS, robots or other technologies.

Main features

 
    • Oriented for any type of internal and external users.
    • Use of Natural Language Understanding (NLU) technology prepared for different businesses.
    • Native multi-language support.
    • Designed for business productivity with high scalability, customised deployments and conversational apps.
    • Enable easy integration with technology partners and any system.
    • Provide pre-trained, ready-made conversations that cover common automation cases across multiple industries, processes or roles.
    • Different deployment options (SaaS, on-premises and hybrid) to ensure information security.

pfs is a partner of Druid AI technology

What is Druid AI?

Druid is a conversational automation platform:

  • AI-based, designed for business productivity, targeting hyper-automation.
  • No-code development platform.
  • DRUID AI virtual assistants save time and money through conversational automation while improving the user experience.
  • Multitenant, which offers powerful tools to generate, train, evaluate, manage, deploy and connect virtual assistants to any enterprise system.
  • Offers a choice of more secured clouds, on-premises or hybrid deployment options.
  • Seamlessly integrates with over 500 technoolgies, including native integration with UiPath’s suite of hyper-automation products.

Features :

flujo-visual

Visual flow designer with drag-and-drop palette allows authors to build complex conversations with a couple of clicks.

diagramas-entidades

Entity and bot diagrams allow authors to easily debug conversations and create the bot data model.

evaluacion-avanzada

Advanced evaluation tool for data scientists and business users to build and improve the NLP/NLU model.

biblioteca-soluciones

Comprehensive solution library includes ready-made solutions with hundreds of integrated business skills.

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Suitable for any communication channel, internal or external, including voice, WhatsApp, FB Messenger, MS Teams and more.

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Advanced live chat with human agents featuring real-time automations on the agent side while it is in the chat.

Use cases

DRUID offers +500 process-oriented conversational AI skills.

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VIRTUAL ASSISTANT FOR HEALTH

Healthcare assistant

online triage · waiting room · covid detection · onboarding

40%-55% streamlines the process

My account

360 account · EMR · personal data update

45%-60% reduce turnaround times

Live Chat

multi chat · refer to individuals · refer to teams

10%-25% reduce operational costs

Customer service

FAQ · services and prices · locate a doctor/clinic · appointment management

30%-45% faster delivery of value

Support and management

Approve capex/opex, contracts · salary increments · T&E management...

40%-50% improved productivity
av-retail

VIRTUAL ASSISTANT FOR RETAIL

Products

capture leads · product info · prices · discounts · promotions · calculator

Up to 95% of productivity to reduce internal consultation times

My account

favourite products · my portfolio · order history · returns · reviews · warranties · coupons

45%-60% reduce response times

Products

order tracking · e-payment

30%-45% increase response times

Customer service

FAQ · chat · ticket management · complaints · returns · satisfaction surveys

20%-35% increase customer satisfaction

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